When opening a project, it seems the Pix4D has some trouble to show me Map View or rayCloud. There is blank grey space. The day before, I was adding GCPs and reoptimalizing each of my 8 subprojects, then I merged all of the projects together. After merging, when I was trying to open the big whole project, this bug appeared fot the first time, so I was thinking that the project itself is maybe too big. So I restart the computer and tried to open one of the smaller subprojects, but the bug is there and I can not see anything.
Hello,
It seems that the issue you are describing might be related to the GPU drivers.
Ensure all windows updates are installed and then check the GPU and update to the latest drivers.
If you have an NVIDIA graphic card, then the drivers can be found here: http://www.nvidia.com/Download/index.aspx?lang=en-us
Restart your computer and launch Pix4D software again.
1 Like
I have the same problem.
Drivers have been updated but to no avail.
Many thanks for your help.
Hi Mat, we solved this issue this way:
In Windows 10, in the setting of the screen, we found 3D mode button, which we turned off and then on again.
I’m not sure if this would work for you. It was pain in the butt to find out.
Good luck, Veronika
Hi Mat,
As Marili mentioned this is strong to the GPU and drivers.
Could you post here the log file of the project along with the specification of your machine?
Thanks,
Ina
I have the exact same problem.
GPU is GeForce GTX 1080ti with the 430.86 Studio driver. I also tried the latest Game Ready driver with no improvement.
I tried both of the latest Pix4D stable and preview releases.
Hi Jacob,
How large is the project you are trying to process? Have you tried processing on a different machine, to see if it is hardware-related?
Best,
Teodora
I have the same blank map issue. I have updated my drivers but the problem still persists even though I tried to open Pix4dMapper in my other pc. Both computers have the same blank map issue. What am I supposed to do?
This might be related to an issue with Mapbox, our basemap provider:
Mapbox basemap issue with older versions of Pix4D’s software
It is solved in our latest version of Pix4Dmapper that you can download here: Pix4Dmapper 4.6.3
Let us know if this solves the issue.
Hello,
I have the same issue.
Updated my graphics card drivers, reinstalled the latest pix4d mapper, restarted my computer…tried everything.
I have deadlines and can’t use my pix4d mapper.
Please help.
Kind regards,
Dragos Atanasiu
Hello Dragos,
Could you please send us a screenshot that highlights the problem?
Does this issue happen with all projects?
This is still happening! I have tried reinstalling pix4d stable and newest, updated video drivers to no avail. Gotta get this fixed :\
I looked at the comment above from Pavel. I ended up changing the scale and layout from 150% to 100% and that did it. Although the point cloud display now only fills the top left 1/4 of the screen. on a 4k screen you really need the scaling at 150%.
And then it randomly doesn’t work again. The problem is with the scaling and layout in the windows 10 display setting.
Hi,
Could you please send us a screenshot that highlights the problem?
This will allow us to have a better comprehension of the issue.
Does this issue happen with all projects?
Cheers
This is still an issue. reinstalled stable, latest version as well as a cache and registry clean ant he latest 2070 super drivers. This actually appeared towards to the end of processing a project and wont come back.
So I did a good cleaning and reinstall. Opened a project in a windowed view and it worked. Then I maximized the window to full screen size and it disappeared again and wont come back. Imagine my frustration.
civil,
Are you using multiple monitors? If so, can you use your primary monitor. Resolutions are often different between monitors and this can cause display issues.
So this happened again today…
So after I initially posted I unmaximized the window, dragged it to the other monitor and it reappeared.
Thank you for sharing the information. The display issue is often related to the monitor, the hardware, and the settings.
Kind regards,