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Mapbox basemap issue with older versions of Pix4D’s software

Pix4D software uses Mapbox as a basemap provider. Mapbox will shut down its Legacy Static tiles API as of November 1st, 2020. Hence, the current and previous version, which uses the older API will have issues with the basemap.

Problem:

  • No basemap/tile is displayed.

Solution

  1. Update the software to the latest version here. Valid support and updates is required to update the software to the latest version. To renew the support and updates, visit How to renew Support and Updates.

  2. Keep using the older version without basemap. There will be no impact on processing and delivering the results. However, the visual user experience will be lower and some operations may be harder to conduct.

Listed below are the software affected by the issue.

S.No Software Affected version Version with a fix Fix release date
1 Pix4Dmapper 4.6.1 or lower 4.6.2 or higher Nov 2, 2020
2 Pix4Dfields 1.7.0 or lower 1.7.1 or higher May 28, 2020
3 Pix4Dreact 1.1.0 or lower 1.1.1 or higher Mar 17, 2020
4. (Android) Pix4Dcapture 4.9.0 or lower 4.10 or higher Oct 26, 2020

The new version 4.6.2 is horrific.

Taking me almost 5 minutes to rename a volume, goes unresponsive and then returns after 4-5 minutes.

Crashed to desktop 3 times in 20 minutes, been using 4.6.1 for a while with none of these issues.