Processing Thermal Imagery from M30T failing on Step 2

PIX4Dmapper PIX4Dmapper Questions/Troubleshooting
1

Hello,
I’m trying to process non-radiometric imagery captured from a DJI M30T drone. The images are stored locally and I have over a TB of disk available. Step 1 processes fine, but I the following warnings at Step 2

[Warning]: ClusterProcessing: No point initialized
[Warning]: GroupProcessing: No dense points were created from cluster 0
[Processing]: Group group1, 1 cluster(s) processed, 0 points
[Processing]: Generating tiles
[Warning]: TileGenerator: Skipping empty cluster
[Error]: Generating tiles failed!
[Error]: >>>Generating tiles<<< failed with error (failed to run a step!)!
[Error]: >>>Generating tiles<<< failed with error (failed to run a step!)!
[Error]: Processing group group1 failed!
[Error]: >>>Processing group group1<<< failed with error (failed to run a step!)!
[Error]: >>>Processing group group1<<< failed with error (failed to run a step!)!
[Error]: Dense Processing failed!
[Error]: >>>Dense Processing<<< failed with error (failed to run a step!)!
[Error]: >>>Dense Processing<<< failed with error (failed to run a step!)!
[Error]: Dense matching failed!
[Error]: >>>Dense matching<<< failed with error (failed to run a step!)!
[Error]: >>>Dense matching<<< failed with error (failed to run a step!)!

Any ideas on what is causing the error and processing to stop?

Thanks

2

Hello @jon.caris, This types of issue is mainly related to the resultant folder or the raw images saved on the OneDrive. The software tries to access the raw images and processed results during step 1 during processing and if the results are saved on the OneDrive it might have issue while trying to access it and cause this error.
I would suggest you to save your raw images and result folder on the local drive such as D: not inside OneDrive folder.