Hello,
When uploading a project on Pix4cath, we encountered an error message stating: “Unable to upload, the upload is not available due to the status of the selected projects.” This is the first time I have seen this type of message. Would you have a solution for this?
Thank you in advance.
Hi Adrien,
Thanks for your post, could you please explain to us what you were doing when you encountered this error? Device model/RTK device/iOS-PIX4Dcatch version?
We are happy to help you and will try to find a solution as soon as possible.
Best regards
Hello,
Thank you for your response and your help. The problem occurs when we try to upload the project to Pix4Dcloud. We are using an iPhone 15 Pro with Emlid RTK and version 2.7.0 of Pix4Dcatch. Although we updated to version 2.8.0, the issue persists for this folder only with the same message “Unable to upload, the upload is not available due to the status of the selected projects.”.
Best regards
Hello again,
is this happening with all the projects? Or only with that one?
Kind regards
Hello,
For one project, we managed to recover it and process it manually, but this message caught our attention. We would like to understand why it happened to prevent it from occurring again in the future
Best regards
Hi Adrien,
Could you please open a ticket on the support page to help us understand your problem better and try to help you with this issue?
Here you can create the ticket: Pix4D Technical support services
Best regards