Just want to see if I understand this and if other have seen this. Last week DJI updated the firmware for the Phantom 4 Pro V2 to broadcast Remote ID. I’ve updated a Phantom 4 Pro V2 (Go4/Aircraft/RC) to the latest version and confirmed Remote ID opertions. However, Pix4D Capture will no longer control the drone, it won’t even take-off (with or without Go4 running in the background it seems). When I used Pix4D Capture Pro, it appeared to function with Remote ID and as expected.
Anyone else seen this, I assume it is due to Capture not being updated since 2021, so we will need to migrate to Capture Pro. for our Phantom 4 Pro V2’s.
Yes, PIX4Dcapture is not being maintained.
You can use PIX4Dcapture Pro. To use the DJI Phantom 4 Pro V2, you don’t need a paid license. However, you will be limited to Grid and Orbit mission types and you won’t have Professional features such as Offline maps and Terrain awareness.
I was able to use the Phantom 4 Pro V2.0 with the Pix4D Capture app prior to the latest RID firmware without any issues.
Since updating the firmware, the P4P will not launch with Pix4D Capture. In using Pix4D Capture Pro the P4P launched but only did one flight path of a double grid and then stopped and hovered.
This occurred multiple times with Pix4D Capture Pro.
For the double grid mission the drone should have flown 4 flight paths on the north-south direction and then change to east-west flight path.
The drone flew the 1st leg of the 4 north-south flight paths and then stopped and would not continue. The mission had to be canceled because the mission would not complete.
From the logs, it seems it’s something related to geofencing. I’d suggest testing the mission (same shape, drone, and configuration) but in another place to see if that’s the issue.
We have seen some other times a slightly misplaced geofencing area causing these kinds of behavior. If that’s the case, try to update the FlySafe database until DJI fixes it, but that’s on them.
Let me know how the mission behaves outside of that area.
This issue was not limited to just the one location as attempts were made in multiple locations over the course of a few days.
The drone was up to date on the latest remote id firmware when the issues were experienced. I was able to roll back to the previous version of firmware in which the drone worked correctly with the app which resulted in restoration of function.
It appears that something with the latest remote id firmware is the culprit.
On every release, Pix4D updates the DJI SDKs to the latest version available to us. The latest version 1.3.0 (released some days ago) has an update for the iOS SDK, it should be working now.
Here we are limited by the SKM made available by DJI. For some reason they publish the firmware RemoteID updates way before the SDK update that supports it is published.
I suggest you not to install the new drome firmware immediately after it is released.
I just installed Pix4DCapture Pro yesterday v 1.3.0 on a new iPad Mini (6th gen) to use with my Phantom 4 RTK. My aircraft and controller firmware were updated previously to provide RemoteID compatibility.
Running a mission in Pix4DCapture Pro the aircraft launches and climbs to mission altitude but then hovers for several minutes, then flies towards mission start point but stops partway there and hovers. Must abort the mission and RTL.
I can appreciate the difficulties with updates and communications. I just spent 3 hours with DJI Tech Support, walking them through my experience with an intermittently behaving P4ProV2, and (sort of) patiently allowing them to try numerous things.
It turned out that “Gimble Disconnected” and “Transmission signal lost” message were only from a software perspective… Eventually, the drone and controller and app on my iPad are working together, although I have not gone to the field to do a live test with Pix4Dcapture or with Pix4Dcapture Pro on Trial. Wish me luck. I have very low confidence in this drone system at the moment (I had an actual gimbal failure on a previous P4ProV2). Here’s a small portion from the chat session:
"We are very sorry to cause you such trouble, for error code 180 and remote id error , normally when the firmware of the drone, remote controller, and DJI GO 4 app are all the latest version, it will be fixed,
For mobile devices, it should allow the DJI GO 4 to obtain the location information and also needs to ensure that the DJI GO 4 app runs in the foreground.
enable Location permission of mobile device:
system settings > privacy > location services > switch on — to enable the mobile phone location service.
enable Location permission of DJI GO 4 App:
system settings > DJI GO 4 > Location > While using the app/Always — to enable the Location permission of DJI GO 4 App."
Note that they had not heard about any cautions to avoid having GO4 running simultaneously with Pix4Dcapture.
And yet they are saying that GO4 must be running “in the foreground”.
My suggestion is to do a chat session and be prepared to spend some hours troubleshooting your system. They may ask you to use a phone as well as a tablet with the controller. Have a USB cable handy for connecting the drone to your computer with Assistant 2, then repeat with the controller. I use an iPad with no cellular connection in the field. I can use an iPhone in a pinch. Both have GO4 installed. Both mobile devices appear to work now.
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