Hi all,
Thank you for sharing your experience. I sincerely understand the disappointment, so do my colleagues involved in the app development. Obviously, Pix4Dcapture is not perfect but we are doing our best to improve it.
I understand it is frustrating, please remember that profanity is not appropriate in this community of Pix4D. Messages that include profane content may be edited or removed. We greatly appreciate when contributors are civil with one another. Thank you for your understanding.
@Daniel, Doug, Colby
Regarding hot issues that were reported:
- It is true that the iOS app had recently more crashes than previously. We could not find all the reasons that could trigger them, but we already troubleshot some factors.
- Several users reported images were not captured. Please find my latest comment pinned at the top of the post here.
- As we cannot test all Android and iOS devices, there might be differences when using Pix4Dcapture depending on the smartphone/tablet. Many of you highlighted it. My recommendation would be to try another device if you can.
- For latest news on the multi-battery flight, please check my comments here.
More generally, I recommend to proceed with basic checks. This article helps users to troubleshoot app issues in most cases as it provides many hints so users can better understand what could be wrong. Updating to the latest versions (apps, firmware) is not the only recommendation.
@Cesar, Petr
Thank you very much for participating in this thread to help! Your practical and positive comments are really valuable.
@Hugo
Could it be that space is missing on the SD card? How did you notice pictures were stopped being captured? Could you please contact us and send us the log files (learn more) so we investigate further?