Pix4D Advanced unable to see PointCloud


Long time user, I do not see this issues but we have a client who cannot see the point cloud, they can see the mesh and 2D ortho but when in 3D no point cloud data is showing.

Everything is as it should be as per our instructions but wondered if any Browsers are not support on a windows machine or any known bugs?. Our clients colleagues can see the point cloud on their machines.

Hi @mike,

Welcome to the Pix4D Community :handshake: .

The following browsers are officially supported for PIX4Dcloud on Windows 10+ and MacOS:

  • Chrome (latest version)
  • Firefox (latest version)
  • Microsoft Edge (latest version)
  • Safari (latest version)

Note: To display very big results, the 64-bit version of the browser might be required.

Which browser are you using?
Please update it to the latest version.