I post this here as the direct contact form with Pix4D constantly produces a Captcha error. Hopefully someone from Pix4D will read it.
We are a conservation NGO that received a generous one time donation to purchase a Pix4D Mapper perpetual license through DeltaQuad (attached), so we would not need to further invest in processing software. We use the software to monitor our 3400 ha reserve in the Middle Magdalena Valley of Colombia using a Deltaquad that was also generously donated. At some point, the software stopped allowing updates and now we received an email saying “If you continue to work with version 4.9.0 or older from the end of July, PIX4Dmapper will display a grey area instead of a basemap. To avoid this, please update your software”. We are very confused because we assumed that a 3.500 EUR perpetual license was supposed to be perpetual. However, not only we cannot upgrade anymore but neither use the software we had paid to use perpetually. The problem is that we need to explain that to our donors (that the perpetual license they donated for was not actually perpetual) and to raise further 1.200 USD every year which, for a small NGO like us, is hardly an option.
In that sense we wonder if 1) Pix4D assigned a non-perpetual license to our perpetual license by mistake or 2) Pix4D sold us a perpetual license that was not perpetual. If 2) is the case, we wonder if you have a non-profit program that could allow us to continue using the software for our conservation purposes, as that would imply not being able to use the software anymore. We appreciate you time and consideration on this matter.
Thank you very much and best regards,
Welcome to the Pix4D Community.
I’m sorry to hear that you at unable to submit a form for our sales team.
I will inform them, and they will reach out to you soon.
Thank you for understanding.
Regarding the basemap and PIX4Dmapper, the basemap is (was) provided by an external company and it has been decided to change the supplier. This has no impact on photogrammetry processing and results delivery.
The visual user experience will be lower and some operations may be harder to conduct.
You can find more information here:
Kind regards,
Daniele