Support Website Contact Support Blog

Partial photos from mission

I have been flying the Parrot Anafi with no real issues until recently. During my last several flights, on screen I am seeing the camera icon at each photo location as though a photo is being taken but when i go to download the photos large gaps are not on there?

Hello Dave,

Can you tell me if you are using the iOS or Android version of Pix4Dcapture? Are you updated with latest firmware/software versions?

The behavior described has been reported a few times and the bug is currently under investigations by the developers. The behavior seems random so if it happens, I would suggest restarting the mission from scratch:

  • Restart your mission from scratch. To do so, close and force quit the app, disconnect the cable from the mobile device, turn off the remote controller and the drone. Then switch on the drone and the controller, reconnect the USB cable and open Pix4Dcapture. On Android, launch Pix4Dcapture from Ctrl+plugin.

As soon as I have an update for a fix, I will communicate on this thread.

Best regards,