Support Website Contact Support Blog

Our company just spent $5k on the software.. cant upload flights...

Why? I’ve gone through adjusting the grid, took off and hovered, etc. It will not upload the flight plan which is the only thing that fails. Phantom 3 Pro. About to go back to Drone Harmony. Never had an issue with their app.

Looks like Bentleys ContextCapture gets our business…

Hi @chris.mcguinn,

Pix4Dcapture is a free app.
In order to make it work with your drone I suggest you to follow this basic checks. If properly followed, they will solve most of the issues that can be encountered.
This troubleshooter could help as well:

However if you have purchased a Pix4Dmapper license, there is nothing that impedes you to acquire your images with a third-party application and then process your images in Pix4Dmapper.