iPhone 6s back camera not supported in model version of mapper?

PIX4Dcapture PIX4Dcapture Questions/Troubleshooting
1

Hi

I have a project that I created whilst on a trial / discovery.

I need to generate trimesh and export a couple models from these projects.

When I tried opening the existing project under a licenced version (Model licence), I get an error saying the iPhone back camera (which I used to collect terrestrial images and merged & processed successfully with my nadir and oblique aerial imagery under discovery and trial licenses) is not supported.

Is there a restricted camera database in the Model version of the mapper? if so this is not clear from the product matrix.

I am on a mac running the beta.

 

Thanks in advance

Rob Dennis

2

Hi Rob,

Which version of Pix4D desktop do you use? Also, is it on Windows or macOS?

3

Hi Julie
It the Mac beta

Cheers
Rob

4

This problem is expected. Please write to the Sales Team and my colleagues will follow to provide you a solution so you can process the images on macOS.