Iphone 12 Pro - Saving to Thumb drive

restimo · February 16, 2021, 5:27pm

Anybody have issues saving project files to an iphone thumbdrive for a project that is more than 2000+ images?

Kapil_Khanal · February 17, 2021, 6:34pm

The issue was known in our old version. Are you still having the issue with the latest version 1.2.2? If you are using the older version, I would suggest you to update the app and retry saving the project.

restimo · February 17, 2021, 7:56pm

Hi,
Yep version 1.2.2 (16)

Kapil_Khanal · February 17, 2021, 9:56pm

Hello @restimo, Are you also having an issue while exporting a small project or the issue is specifically for the larger projects i.e. more than 2000 images?

restimo · February 17, 2021, 10:38pm

It seems that anything greater than 2000+ i get 0 files saved.

George_Brown · February 18, 2021, 7:43am

Hello,

We are looking into this. One thing we might wondering if it could be a file size issue. Could you tell us the file system your external HD drive is formatted to? If it’s FAT-32, it has a maximum file size limit of 4GB, it may be possible that larger projects could reach this size.

Kind Regards,

George Brown

restimo · February 23, 2021, 8:53am

I’ll look into that and get back to you. Thanks.