Hello
Unicode Error displayed , and I can not import images.
PIX4Dmatic version v1.50.0
OS : Windows 11 Pro
Language : Japanese
This is the screenshot.
This is the log.
2023-10-02_07-34-46.txt (1.8 KB)
I think some kind of Charactera-Code error.
Best regards,
Seiichi Takayama
Hi Mr. Takayama,
Thank you very much for sharing this issue with us.
We are currently investigating this issue.
May I ask if you could try the following solutions with v1.50.0 and let us know if it helps?
- Do a complete uninstall and reinstall PIX4Dmatic v1.50.0.
How to completely uninstall PIX4Dmatic - PIX4Dmatic
- Switch the language setting to English.
- Try using PIX4Dmatic v1.50.0 on another computer/laptop.
If none of these help, could you please share the log files with us?
How to export log files - PIX4Dmatic
The current workaround is to downgrade to v1.47.1. This issue does not occur in v1.47.1.
You can download v1.47.1 from Technical release notes - PIX4Dmatic.
I look forward to your reply.
Best regards,
Rosana (she/her)
Dear Rosana
Sorry, I cannot do your solution some reason.
v1.51.0 (stable) and v1.52.0 , same error occur.
I think it is serious error, even if stable version released. I cannot believe.
Please contact Japanese Team, hurry, and I except you do proper action.
Best Regards,
Seiichi Takayama
Hi Mr. Takayama,
Thank you for letting us know it is also affecting v1.51.0 and v1.52.0. Our investigation of this issue is ongoing. Could you please share with us the log file to investigate further?
Thank you for the log files in advance. Looking forward to your reply.
Sincerely,
Rosana (she/her)
Dear Rosana
This is the log of v1.51.0
project_PIX4Dmatic_1_51_0_error.zip (2.1 MB)
This is the log of v1.52.0
project_PIX4Dmatic_1_52_0_error.zip (2.1 MB)
Best Regards,
Seiichi Takayama
Hi Mr. Takayama,
Thank you for sharing the log files. I will share them with the developing team to have a look. 
I appreciate your patience.
Best regards,
Rosana (she/her)
1 Like
Hello
v1.51.1, fixed.
Thank you.
Seiichi Takayama
1 Like