We are having a similar issues. It appears to be related to SSL decryption that is going on, on our enterprise firewall… We have excluded *.cloud.pix4d.com that does not work. Yet we had some success when we excluded the destination IP ,22.214.171.124 from SSL decryption is worked . I am concerned , the application appears to be cloud based and that IP address could change . Could some one provide more information ?Err
In your case, are you sure that *.cloud.pix4d.com also exclude cloud.pix4d.com? Can you configure your firewall to trust the certificates provided in the above article instead of adding an exception?
I am using the latest version of Pix4D 4.1.25 on my desktop. I have tried all the solutions given in all the 3 threads. Even i turned off my firewall, installed all the certificates. Still i am getting the same error.
Error e0706c: Could not authenticate. Check your internet connection. Failure: SSL handshake failed.
Please help me as my entire month subscription has wasted just because i am unable to login.