Duplicate image warning rejecting valid images in Pix4Dmatic

Hello Pix4D Support team,

I’m encountering an issue in Pix4Dmatic where a large number of valid images are being rejected on import with a “Duplicate image” warning, and I’d like help understanding the cause.

What happens:
When adding 2390 RGB images, only 600 are added and 1790 are rejected. The warning reads “Failed to add 1790 image(s) – Duplicate image.” The rejected files follow a regular alternating pattern (e.g. left_00003, left_00005, left_00007, left_00009…), with every other image being dropped.

Camera model detected: Generic ShareUAV_R2000_SVCA01_3.6_3504x4672

Why this is unexpected:

  • The same workflow imported correctly before, with both left and right camera images accepted.
  • The images are not actual duplicates – they are distinct captures, and the folder does not contain duplicated or backup copies.
  • I have also observed this same yellow warning with my drone images, not only this dataset, which suggests it may not be specific to a single project.

What I’ve checked:

  • Confirmed the source folder contains no duplicate or repeated files.
  • Confirmed I am not re-importing a folder that was already loaded.
  • [Optional: add EXIF check result here – e.g. “Consecutive rejected/accepted images share identical GPS coordinates and timestamps” or “EXIF coordinates differ between the images.”]

My environment:

  • Pix4Dmatic version: 2.5.2

My questions:

  1. What exact criteria does Pix4Dmatic use to flag an image as a duplicate (filename, EXIF position/timestamp, pixel content)?
  2. Is there a way to override or disable duplicate detection so all images are imported?
  3. Could a recent version update have changed the deduplication behavior?

I can provide sample images, EXIF data, or a screenshot of the warning if helpful. Thank you for your assistance.

please dear support, are you on this topic already? we haven’t recieved any notice. Please be so kind and give us some feedback on this topic! @Rhea_Garratt If you need more information please let us know. Thanks so much!