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DJI Phantom 3 "keeps stopping"

Hello, I’m using the newest version of pix4Dcapture and ctrl+DJI and my mobile phone is samsung using android v11. Why I can’t connect my DJI phantom 3 to ctr+DJI? always show “keeps stopping”, but It’s okay if I use my mavic pro 2 and DJI Phantom 4.

Thank you