Ctrl+DJI Failing to Work

Hi there,

Has anyone experienced difficulties connecting the Pix4D Capture App to their Phantom 3 Advanced?

I keep getting a notification when I launch pix4d capture that the Ctrl+DJI app is crashing/failing to open. It offers me the option to close the app (ctrl+dji) and report problem, but no option to fix it.

I have reinstalled it and made sure that I have the latest version of all corresponding apps.

Why is this happening, how do I solve it?

Gear:
Samsung Galaxy 10 , Latest Android OS
Phantom 3 Advanced, all up to date as well

Hello @dinardojason, The latest version of Ctrl+DJI (1.9.9) available on the Google Play Store is not compatible with devices running the Android 12 operating system. This might be the issue. I would suggest following the below post for the solution.

so are you saying to use scan instead of capture?
I am having similar trouble have updated using beta version, DJI Go works fine, CRTL+DJI wont connect.
using Andriod that was also unfortunately updatedn

Hello @Clint_Joseph, The latest version of Ctrl+DJI (1.9.9) available on the Google Play Store is not compatible with devices running the Android 12 operating system. You can go to the below link to download the latest version of Ctrl+DJI which is compatible with Android 12.
PIX4Dcapture is now working on Android 12 with the beta version of Ctrl+DJI (1.9.10).

If the above method, doesn’t work, you can try other image acquisition apps such as PIX4Dscan and so on.