Cannot deactivate a macbook

When we started using pix4d one of our devices was a mac. Now that mac is no longer supported and doesn’t have a new enough software version we cannot deactivate it. This is a problem as now we can only use pix4d on one device.

Hi @tom1,

I have manually deactivated the active device from the PIX4Dmapper license key associated with your account. There should now be a free seat on this license that you can use with another device.

Please let me know if there is anything else I can do for you.


Thank you very much for the assistance.

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