account email

How do I edit the email/user name? I can’t change it as it greyed out in my account settings. I also cannot open a ticket because the email is wrong and I cannot verify the account.


Unfortunately, it cannot be edited. It has to be edited on our end for security reasons. I send you an email regarding this matter. Would you please reply to the email? I look forward to your reply.

Kind regards,


Yes, I sent a ticket to Please let us know if you have not received it. Thanks!

I have no ticket only the email from you unless thats the same thing

Would you please check the email again? I sent a message to both emails, and Thanks!

Yes, I sent the message to both emails, and not sure why you have not received it yet. I would like to avoid sharing the license information here for security reasons; however, I transferred the license xxxxxx to Would you please let us know if it works now? Thanks!

Would you please send us screenshots? Currently, there is only PIX4Ddiscovery license under the account

Thank you for sending the screenshot. Currently, there are two accounts, and When you log in using the email address, would you please change the password to make sure that the password is correct?

It is working as Thank you

Great! I’m glad to help.