How do I edit the email/user name? I can’t change it as it greyed out in my account settings. I also cannot open a ticket because the email is wrong and I cannot verify the account.
Hello,
Unfortunately, it cannot be edited. It has to be edited on our end for security reasons. I send you an email regarding this matter. Would you please reply to the email? I look forward to your reply.
Kind regards,
Hello,
Yes, I sent a ticket to pmercuri@caryillinois.com. Please let us know if you have not received it. Thanks!
I have no ticket only the email from you unless thats the same thing
Would you please check the email again? I sent a message to both emails, pmercuri@caryiilinois.com and pmercuri@caryillinois.com. Thanks!
Yes, I sent the message to both emails, and not sure why you have not received it yet. I would like to avoid sharing the license information here for security reasons; however, I transferred the license xxxxxx to pmercuri@caryillinois.com. Would you please let us know if it works now? Thanks!
Would you please send us screenshots? Currently, there is only PIX4Ddiscovery license under the account pmercuri@caryiilinois.com.
Thank you for sending the screenshot. Currently, there are two accounts, pmercuri@caryillinois.com and pmercuri@caryiilinois.com. When you log in using the email address pmercuri@caryiilinois.com, would you please change the password to make sure that the password is correct?
It is working as pmercuri@caryillinois.com Thank you
Great! I’m glad to help.