How do I change the email address in my account ?

As the e-mail address in my company changes, I want to change the e-mail address assigned to my account to How can I do this ? The “Edit” option does not allow you to change the email.


Welcome to Pix4D Community!

Please could you try the following:

  1. Go to

  2. Once login, on the top right on the menu bar, click on:

  3. Later, click on

Please let me know if it works for you.

Have a very nice day!

best regards


Unfortunately, I did these steps but it doesn’t work. The Email (username) field is shaded in gray. it cannot be changed.

Best Regards
PW Komstal

Please could you reach out through a ticket.? you can open one here:
In the ticket, let us know which will be the new email address, and we will perform the change.

I am looking forward to your ticket.

Have a very nice day!

Best regards