I have just answered via our ticketing system, as you had filed a request there as well.
I will post the final solution here as soon as we have solved your issue.
I have just had the same issue and am in a rush to try and produce a result from this data, can anyone help?
Please try the following suggestions:
- Please make sure that the correct account credentials are used.
- Check whether you can access the Pix4D Cloud page.
- Try to disconnect from the internet and open the software offline. After opening the software, you can connect to the internet again.
- If this does not work, please do a clean uninstall of the software as described in how to completely uninstall Pix4Dmapper Desktop.