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Unable to convert to latest format error e0400e

I tried doing a very small mapping project using a DJI Phantom 4 drone, the latest iOS version of PIX4d Capture, version 3.0.1 (2), and both 4.1.25 and 4.2.26. Neither version is able to open the .p4d file. I tried editing both the .xls file and the .p4d file per this discussion https://community.pix4d.com/t/3632-Error-e0400e and it did not work. I can’t even create a new project because the PIX4d Mapper software crashes while trying to load up any directory. Am I doing something wrong?

Hi Kevin,

Only the project file (.p4d) can be opened by Pix4Dmapper on desktop. You can simply create a new project from scratch following Option C of this article: https://support.pix4d.com/hc/en-us/articles/214516203.

About the crash I would suggest the following articles:

Let me know how it goes!