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Quality report is greyed out wont print

I have produced a quality report but when i try print it is greyed out, how can i print this quality report.
It also never saved as a pdf file it saved the report in a xml format.

How can I sort this problem out.

which Pix4Dmapper version are you using?

Version 4.6.4

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Thank you for the additional information.

It is weird the report is not exported in pdf format. Does this happen with all projects or just 1 project?
To further investigate, please send us the log file of your project:
▸ The project log file (text file): …\project_name\project_name.log

Please also make sure you have the minimum hardware requirements:

and that the drivers of your graphics card are updated.