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Problems with sequoia camera

Hello,

My company has a parrot bluegrass that we fly with Pix4D captur. When I finish the mission and open the folder it shows that some files are empty (see below) What can be the fault?

Operation data
-Drone: Parrot bluegrass
-Camera: Sequoia
-Software: Pix4D Captur
-Area to be photographed: 12 hectares

Cordially
Felipe