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problem when connecting

I have this problem when connecting the Phantom 4 pro drone with the pix4D program, what would be the solution?

I would suggest to check the recommendations of this article for an optimal experience:
https://support.pix4d.com/hc/en-us/articles/115004119343

Especially make sure to have the latest Pix4Dcapture, Ctrl+DJI, and drone firmware version installed, and that DJI GO 4 is not running in the background.