Hello, I just received an email wich tell that our Pix4D Cloud plan has been canceled without any reason.
What is happenning ? The phone number doesn’t work and the contact form can’t be sent…
Hello @permalife-energy
You recently received an email regarding the termination of your subscription.
Please disregard that message. It was sent in error.
We had a system error that mistakenly sent that notification to a group of valued customers, including you.
We want to assure you: your subscription is safe and remains active. You do not need to take any action. Your access and service will continue as normal, and your billing has not been affected.
We apologize for the confusion and any concern this may have caused. We are investigating the root cause of this issue to prevent it from happening again.
Thank you for your understanding. If you have any questions or concerns, don’t hesitate to contact us.
Best regards
Ok, i see.
But why the plan has been removed from my account and why it’s requesting to buy a new one when i want to do a new site.
Please take a look to screenshots attached.
Hello @permalife-energy
Please try the following:
log out of the Organization portal and PIX4Dcloud Drive. Clear your web browser cache and log back in. This should resolve the Cloud Drive pop-up issue. You have a valid license, so this shouldn’t be happening.
By the way, the PIX4Dcloud license is located under the Licenses tab, not Plans.
If the problem persists, please open a support ticket at the following link: https://www.pix4d.com/support/
Best regards