License Renewal

PIX4Dcloud
1

Just renewed my license, about 4 days before my current license expires. I followed the activation instructions sent to me by Pix4D but when I login, I’m still under my old license for which I’ve used up all of the allotted uploads. When I look the “licenses” section of my Pix4D account I can see that new one is there, I just need to find out how to activate and start using it. I emailed support over an hour ago but its a Friday and time sensitive so I’m looking for a potential quick resolution.

Thanks!

2

Hi @d.gustafson,
Welcome to the Pix4D Community.
When you purchased the yearly license, the monthly plan was not replaced.
We manually canceled the monthly plan and extended the yearly license by a couple of days. You should now be able to use the new allowance.

Note that I didn’t find any ticket opened at Support with your name. Did you use another account to open the support ticket?

Please let me know if you can resume working.

Happy mapping!
Daniele