@Mark
Thank you, for your feedback. Phantom 4 Pro V2.0 is not officially supported yet and then we do not encourage our users to use the Phantom 4 Pro v2.0 with Pix4Dcapture. As the development and testing for its support are still ongoing, you may encounter unexpected behavior when flying. Please keep updated with the latest news on this thread.
@ Jorge, please consider sending us the logs next time the issue occurs, it will help us to investigate as for now it seems to be a random issue that appears from time to time.
Best,