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[Error]: >>>Exporting 3D mesh<<< failed with error (failed to run a step!)!

using 15-day trial I have spent 2 days getting an error message looks like the software is unstable or has anyone a fix please

Processing: Substep Dense mesh texture coordinates finished.

Processing: Substep Dense mesh texture atlas tile finished.

Processing: Exporting 3D mesh

[Error]: FBX scene export failed.

[Error]: Error message: File not created

[Error]: Failed to write mesh to </pix4d/Mapping test 2 NW/2_densification/3d_mesh/Mapping test 2 NW_simplified_3d_mesh.fbx>!

[Error]: Exporting 3D mesh failed!

[Error]: >>>Exporting 3D mesh<<< failed with error (failed to run a step!)!

[Error]: >>>Exporting 3D mesh<<< failed with error (failed to run a step!)!

[Error]: Failed to generate 3D textured mesh

[UI]: Processing Start clicked.

Processing: Substep Ortho load pcl started.

Processing: Load point cloud

Processing: Substep Ortho load pcl finished.

Processing: Substep Ortho dsm started.

Processing: Generate DSM

Hello,
could you please share more information about your hardware:
CPU, available disk space, RAM, GPU

Please also upload the quality report of your project so that we can better understand the case (how many images you have, what is the image resolution, etc). Thank you

Hi Christina
thanks for coming back to me
the software won’t generate quality report i have attached pics of system and hard drive

20200810_154434|690x310

Hi Christina
Found the reportMapping test 2 NW_report.pdf (1.2 MB)

I have 1.7tb of free hard drive

Ian

Hi Ian,

I had a look at the quality report and it looks like Step 2. Densification was never created.

Can you confirm that all three steps of processing were run?