DSM, Orthomosaic and Index not completing

PIX4Dmapper
1

Hey everyone, I got my project to complete the Initial Processing, Point Cloud and Mesh, but when I try to do the DSM/Orthomosaic and Index it shuts the program down at about 50% complete. How can I get past this.

2

Hello @proagsolutionsnd, Can you upload the quality report and the log file ? Are you processing multispectral images ?

3

Yes, I have the quality report that has been done, but it will not let me download the PDF of it as it is grayed out. And No, I am processing JPEG pictures that I need to measure the volume of piles of dirt. The area was flown 3 different directions and angles to get proper 3D quality with a M300 and P1 Camera.

Thanks
Cory

4

@proagsolutionsnd if you processed a PIX4Dmapper project, the quality report and log file are automatically exported. You can locate them by opening the results folder

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  • The log file is in the main results folder.
  • The quality report is at projectname\1_initial\report

Regarding volume calculation, a simple grid flown in nadir is enough to get accurate volume calculations, since we always calculate the volume between a base surface and the point cloud. Flying with an oblique camera angle is not necessary, unless you need this capture angle for other tasks. You can find more information here: How PIX4Dmapper calculates the Volume.
Note that if you have many volumes to calculate in a project, you could try out PIX4Dmatic to take advantage of the custom report, to quickly generate a PDF file that you can share with the project’s stakeholders.
Cheers

5

Hi I am having a similar issue and am not having luck with getting a response back from customer support.

6

@nickolas.scott I was able to find your ticket and will reply to it as soon as possible. The personal support through email is only provided to the user with valid license. However, for some reason your license was not detected by our system.

I also found that your account was not verified, that might be the reason that the license was not detected properly. I have verified your account and made sure that you will not have issue reaching out to us again. FYI, I just replied to your ticket.