DJI SDK error: The server may be busy or is not reachable on Xiaomi Redmi Note 8

Hi, I’m having an issue running the Ctrl+DJI app on a Xiaomi Redmi Note 8 where the app stops working every time we tried to connect to our DJI Mavic Pro drone. We receive the following error: “DJI SDK error: The server may be busy or is not reachable.” The Ctrl+DJI app then crashes afterward.

The phone is brand new, is running Android version 9. Appreciate any help or suggestions on this matter

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