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Cloud 3D model black screen

Just processed my first project on the cloud.  The 2D maps look great, but when I click on the 3D model its just a black screen.  Did I miss a step?

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Hi Tony,

Please see the official post for black screen in our Desktop application here: Black screen after initial processing, raycloud is not displayed

You will find some very good suggestions about this problem. Feel free to comment there, as we want gather all information at one place :slight_smile:

If your problem is related to our Cloud application (you cannot visualize your project on the Cloud ), please share the link to your project, so that we can further investigate. Also, which browser are you using?

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