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STEP 3 ERROR

Hello,
I am using the trial version of Pix4DMapper. I completed the first and second steps in my project without any problems. But I have a problem with the third step. At the time of the process in Step Three,
(22% or 23%) First, my computer is slowing down. Then the Pix4dmapper program closes. I would appreciate it if you could help me and guide me for a solution.

Hello,

We would need more details to provide assistance in the most efficient way. Could you please send us the following?
▸ The quality report (.pdf format): …\project_name\1_initial\report\project_name_report.pdf
▸ The project log file (text file): …\project_name\project_name.log