Step 3 DSM, Orthomosaic and Index greyed out?

PIX4Dmapper PIX4Dmapper Questions/Troubleshooting
1

Hi,

 

I can’t get DSM step 3 to work. I do step1 and 2 fine but step 3 is greyed out and I can’t for the life of me get it active. Is this a simple fix? am i doing something wrong? Left hand panel of DSM,orthomosaic is greyed out and can’t tick the box to enable it! please help!!!

 

Thanks 

 

Ross

2

Dear Ross,

This is linked to the license type. Discovery licenses are restricted in producing some output. You can find all the information here

https://support.pix4d.com/hc/en-us/articles/204162839

It is possible to activate a time-limited trial that would allow you to produce all desired output. 

Best regards,

3

Hi,

 

I have a trial of the Pix4Dmapper Pro and i tried to do a DSM in step 3, but the result that i obtain is always the same, is a black image with a shape of the respective zone in blank.

Can you help to understand my mistake please?

Thanks

Duarte

4

Hi Duarte,

I have found out the issue with step 3 and it is now working. Make sure you have completed both step 1 and 2 prior to starting step 3. Also when ready to do step 3, untick step 1 and 2 to select step 3. make sure to select options (next to step 3) and tick ‘geoTIFF’ under the orthomosaic menu.

Thats should solve it.

Regards,

Ross