Title says it all, why is it so difficult to get hold on someone from sales? Our renwal is happening soon and need to adjust contract. Switch mapper to Matic……Sales nowehere to be found? email nor phone. Website request has never been a proper way to communicate from experience
Hi @Ben_Toebes,
Thank you for your message. I’m sorry to hear that you’re having troubles in getting in contact with our sales team.
Did you use this form?
When did you send your request?
Daniele
Friday 11 am and tried to call to your swiss number which doesnt work.
We just submited a website request. Email doesnt work and phone, hopefully the form will help us.
Hi @Ben_Toebes
The form (Pix4D - Contact us) is the best way to contact us.
I will get in touch directly with the person in charge, asking them to reach out to you directly.
You will be contacted in the next few days.
Thank you for undestanding.
Daniele
Hello,
Daniele thank you for your support, looking forward.
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Hello Daniele, we just got a mail that our license has expired and our data will be deleted in 7 days? We have been trying to contact you guys. Holidays are going to start and need to get this solved as soon as possible.
Hi @Ben_Toebes ,
Please ignore that email.
We experienced a technical malfunction of a scheduled task this morning. We are going to send a follow-up email explaining what exactly happened.
In the meantime, have you already been contacted by sales?
Hello Daniele, thank you for your time. Not yet.