No response from Pix4D - Sales/Marketing/Support

Pix4D International
1

Good afternoon.
Since January 20, 2026, I have been trying to contact Pix4D in various ways, namely through the online form and via email, to resolve the issue of renewing our Pix4Dmapper, Pix4Dmatic, and Pix4Dsurvey licenses.

Almost 30 days have passed and I have not yet received any response or contact from Pix4D.

Could someone from your company contact me to resolve our licensing issue?

Thank you.

2

Hi @joao.mfg.pita

I’m sorry to hear that you didn’t hear from us.
I will reach out directly to the sales team, asking them to reach out to you by the end of the day.

Thank you for understanding.
Daniele

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3

Also, welcome to the Pix4D Community, @joao.mfg.pita :handshake:

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4

Hi @joao.mfg.pita,

It seems that in the meantime, you have been contacted by my colleague Flavio, and you are now in contact with our local reseller.

Could you please confirm?

Let me know if the communication works fine, and if there is anything else I can do for you.

Happy mapping!
Daniele

5

Same issue here. I just posted the same request. @Daniele_Lecci Can you help with me too? Thanks.

6

Hi @xiey2,

Welcome to the Pix4D Community :handshake: .

Let me investigate.
You reached out to us using your EDU email address, right? (No need to share your email address here.)

I will make sure you will be contacted by us in the next few days.

Thank you for understanding.

Kind regards,
Daniele

7

Yes. I did use my EDU email and got the notice emails - “Thanks for reaching out, Yingying - we’ll be in touch shortly“ on 1/30 and 2/6. But never get anything from Pix4D even from the spam. Thank you!

8

Thank you @xiey2,

We will reach out to you shortly.

Thank you for understanding.

9

@Daniele_Lecci We are experiencing the same issue. Multiple attempts to contact sales through the form and nothing but the automated response back. We want to upgrade our Pix4dMatic monthly plan from Standard to Pro. No response and waiting on being able to do so. There doesn’t seem to be a way to automatically upgrade once the month has already been paid for and we just want to pay the difference.

10

I have the same problem. Contacted the trading programme to join the authorized trainers scheme no response.

11

Hello @Daniele_Lecci
Yes, I was contacted by Flavio who answered my question.

However, I have a problem related to the Pix4dmatic program, which, whenever any processing is performed, updates itself from version 1.69 to version 1.86.

We want to keep version 1.69 installed and not version 1.86 on the computer.

Is there any way to block this automatic update?

Thank you

12

Hi @joao.mfg.pita,

For questions regarding PIX4Dmatic, I suggest creating a thread in the PIX4Dmatic section of the Pix4D Community, or open a support ticket.

https://www.pix4d.com/support/

In any case, PIX4Dmatic will never update itself automatically. The user always needs to download the installer for the new version and install it.

Kind regards,
Daniele