Support Website Contact Support Blog

Long Processing Time

I am processing ~31 photos and so far it has taken double the estimated time 

Hi,

This might be related to a temporary slow down we experienced yesterday. A few servers did not wake up to process, which created a slightly longer queue on the up and running servers. This was fixed a few hours after it started.

The processing time estimate that we give you is based on known processing times of projects of similar size that were processed before. Note that this might change for every project depending on the number of images, the complexity of the project, the quality of the images, etc.

I hope you’ll excuse us for the delay you experienced and I wish you happy holidays.

Tom

1 Like