Failed to create folders, R0015

Agriculture
1

Hey y’all, I’ve used pix4d fields for quite a while and went to open the program up today and was met with the R0015 error. I have not changed anything on my computer. is this a bug? I’ve also uninstalled and reinstalled pix4d fields and still run into the issue and i go to click ok and the box does not go anywhere. it seems like the while program is bricked but I’m not sure. i appreciate any and all help thanks!

2

Hi, are you storing the projects locally or using an external drive, or cloud storage? This error happens when PIX4Dfields can’t access the data storage folder.

  • Please ensure that you have access to the storage folder.

  • Did you recently update PIX4Dfields to a newer version?

  • Please share the log files folder in:
    Windows

    1. Replace the following location with the correct User name.

    2. Go to C:\Users\YOUR_USERNAME\AppData\Local\Pix4d\Pix4Dfields\Log

    3. Copy the “Log” folder.

    MacOS

    1. Replace the following location with the correct User name.

    2. Go to "/Users/YOUR_USERNAME/Library/Application Support/Pix4d/

    3. Copy the “Log” folder.

3

I’m the admin on the computer and can read and write to the folder no problem. I updated a while ago but have been able to use the program up until yesterday. im also not using an external drive.

here is that folder

Log.zip (1.9 MB)

4

Thank you sharing the logs. Let’s continue on the support ticket.

5

I have received the R0015 error dialogue box as well. I have a large ongoing multiple flight project stored (storage folder) and accessed via an external drive. I have let a colleague use the external drive temporarily to download the flight image folders (approximately 1TB total for 4 flights) for their own use. I forgot to change the storage folder back to files on my local HD. When I open Pix4D Fields, I get the R0015 dialogue message and box, but the ok button does not work. I am unable to clear out the dialogue box which makes me unable to access the program in any way (i.e. it locks me out). I cannot access settings to change back to a local folder. Is there a way to change the storage folder under this scenario until I get my external drive back? Is it a possible glitch that the ok button does not work to clear the dialogue box?

6

Hi Willie,

You have to connect the external drive again to open PIX4Dfields, have you tried it?

7

Hi Jose

I know I have to reconnect the external drive. I have figured that out in the past. I have let someone use the external drive to offload drone mapping images. I will get the drive back soon. The reason I stored the project on an external drive is because the project files for three projects I am working on are 120 GB after five flights with 8 flights left to conduct.

My concern is there is no way to change the storage folder to projects stored on local PC HD without having the external drive. I forgot to change my storage folder back to a local folder before disconnecting my external drive, and now I cannot use Pix4D Fields at all without the external drive. I do have storage folders and projects stored locally. The dialogue box that shows the error cannot be closed in order to access settings to change the storage folder. Is the dialogue box displaying the error supposed to clear when the ok button is clicked so you can access the settings options? It looks like there should be a way to overcome this issue without requiring the external drive if I have other projects stored locally. The logical remedy should be to clear the error dialogue box by clicking ok, access settings, and change the storage folder to a local folder to rectify the issue.

Willie

8

Hi Willie, could you please share the log files folder in C:\Users\XXUSERNAMEXX\AppData\Local\Pix4d

I have shared a OneDrive Link with you, please upload there.

9

I do not see a OneDrive link and it may be my company security blocking it.

Willie

10

I sent over an email