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Error e0502a: Cannot upload project Eroll Cloud. A file contains special characters

I am trying to upload a project to be processed on the cloud to take advantage of some of the tools offerred. I have a site that was flown with our eBee and it is about 2400 images. After going through and marking my GCP’s and then trying to upload the project to the cloud I get the above error and nothing happens. Please Help!

Thanks for reaching out to Pix4D support. This issue is usually related to special characters in the project directory. Special characters are things that are not usually found in the North American alphabet. Things like accents or other symbols are usually the cause. Can you confirm that the directory for your project and images do not have any of these characters? 

I’m having the same problem.

Files are in D:\DSCI\Documents\pix4d\YM
Photos are in D:\DSCI\Documents\pix4d\YM\Photos

It would be great if the error message would say what file it’s having a problem with.
Other projects have worked fine, it’s just this one that won’t upload.

Thanks for reaching out to Pix4D support. This issue is usually related to special characters in the project directory as @Holden_Greene said. Can you try moving the project to the main directory and try uploading once again. If this doesn’t solve the issue, can you create the support ticket?