Support Website Contact Support Blog

Error as "Failed to read uncertainty data from." when start in step 2

Dear Best Support Team

I have just installed Pix4dMapper version 3.1.22 (only license I have) in my PC after reinstall Window OS.
I logged by using my ID and run the project as normal.
I found the error when finish step 1 (shown as picture above)
What is the cause and how I can solve this error?

Thank you in advance

Hi @vorraveerukornv,

Could you please send us the *.log file?
This will help us understanding what going wrong.
Thank you!

It still show the same error but when I wait it until finish, I got an expectation map form the process.

I just want to know what happen

Thank you for your help