I am flying a DJI M300 with a Micasense-Rededge MX 10-band dual sensor setup. A help page here: Pix4Dmapper / Dual 10-band processing – MicaSense Knowledge Base indicates that I need to add a camera rig in order to process the lens offsets correctly, but my Pix4Dmapper does not currently have camera rig enabled. I have looked all around trying to find out where to request this feature to be enabled. Please help!
Hi Susanac.
I’m using the same camera and need the same rig. Did you get the solution already?
I’ve emailed the support team and still am waiting for their response.
Yes, the solution required reaching out to the support team. I found it slightly difficult to get ahold of them, so I left a voice message with the sales team and was eventually contacted by someone. All you need is to reach a person with Pix4D who can remotely enable the camera rig function, most likely in their technical support division (I linked them to the article I listed above, which seemed to help expedite the process).
Hello there,
To enable the camera rig, first make sure that your support and updates of your license is active and then contact support using the below link so that they can enable it for you.