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Request for continuity received this report

My client currently using the cloud service, and they are going to be more often using this service. Please help to assist us solve this issue.

As mentioned title, please find the sample report I use to receive but it stop after 15th Sep 2019. Please help to find out with Pix4D why is it stop distributing this report to me. Can Pix4d keep sending this report, every single project completed. This is important for their management to monitor the usage also. They need to do monthly report for the usage, on area map and pictures captured.

Appreciate your help, please update. Thank you


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