Hi there. I’m currently trying to evaluate pix4d, and feel like it has the best interface of strongest processing engine of the three options I’ve tried - Pix4d, Agisoft, and Autodesk Recap. I wasn’t able to dig in to the evaluation as much as I needed to in the 14-day window and have been trying to get the license extended. The “extend trial” link from the software didn’t work. I emailed sales over a week ago and never got a response. I used the contact/support page on the website yesterday and there’s no indication they even received my request. Calling their US number just redirects any sales or support requests back to the website.
I’m a little concerned that if it’s this hard to even talk to sales, that getting support when I need it will be impossible. So I’m really interested in what your experience is. When things don’t go right, what kind of help are you able to get? Do you have to rely more on these forums? Is support able to respond quickly and give you the help you need? And does anyone know any humans I can talk to to continue my trial?
Thanks for any insights you can offer.