Error e0063: Error with the server : I can't use trial mode of Pix4D Desktop

PIX4Dmapper PIX4Dmapper Questions/Troubleshooting
1

My windows 10 64 bit

Ram : 16 GB

I found the problem as shown below when I do log in my new account for use trial mode but show this error “Error e0063: Error with the server” 
(I used to use the trial mode in my computer before, but after account has expire and I try to create a new account for do log in , I found this error.Although I try for long time, I can’t fix it.

How can I fix it?

Thank you. 

1 Like
2

Hello,

This error may come from different reasons. For example: 

  • A proxy server is used.
  • The computer is behind a firewall.
  • Pix4D sites not trusted in the Operating System (Windows).
  • The root and/or intermediate SSL certificates are not installed on the local machine.

Best Regards, 

2 Likes
3

Thank you sir. :slight_smile:

4

Hi,

I have the same issue with the “Error e0063: Error with the server.” on the Mac version of Pix4Dmapper. No proxy is in use and the firewall is off.

Speaking about the SSL certificate, it is a bit beyond my web knowledges. In the documentation, I found the manual method to download these certificates (https://support.pix4d.com/hc/en-us/articles/202561139-Error-%22Network-error-Please-check-your-internet-connection-SSL-handshake-failed%22). I have found for the root certificate but I do not find the intermediate one. I am not sure about the installation step over Mac system too.

How can I to access to the license ?

Thank you
PS: I have 2 accounts on Pix4D: this one with a trial license and “st169451@stud.uni-stuttgart.de” with the license I wish to use.

5

Hi,

I can confirm by looking at the information in our system, that you were logged into the software on Triptop.XXX device with the semester student license.

However, I understand that once you open Pix4Dmapper you get error e0063: Error with the server .

As the Mac version is in beta and we stopped support it in late 2016, we do not provide official support for this operating system. Therefore I would strongly recommend you using Windows.

Nevertheless, I will give you some advice about what you can try with your computer.

As for now, we do not know if the problem is related to the Internet, server connection or something is going on with the license.

  • Try to login to Pix4Dmapper using a different internet connection
  • I would advise logging into Pix4Dmapper on different (Mac) computer
  • Examine if the firewall does not block the app
  • Verify if Pix4D sites are trusted in your operating system
  • Verify if the proxy server is used

Check everything related to the connection to be sure it is not the cause of the problem.

I deactivated your device. So you can try to log in again.

Regards

1 Like
6

Good evening. I am also having this problem and while I too know that there is no longer support for the Mac Beta, I have not logged in to another computer with this software.

7

Hi,

What do you mean you have not logged in?

8

This is literally as far as I can go because of the Error.

<img width=“407” height=“577” style=“width:4.2395in;height:6.0104in” id=“Picture_x0020_3” src=“//cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/pix4d/original/2X/2/25de68b763d1c06f96ab2b722c65090dd7e7654f.jpeg” alt="Graphical user interface, application

Description automatically generated">

James Abell

9

What I am saying is that I keep getting an “Error e0063: Error with the server” message when I try to choose my license.

10

Not much from us to do about it unfortunately as it’s on Mac. We only support PIX4Dmapper on Windows.

11

I understand, however both platforms have had this issue as is shown by another individual above. I am not sure why it is happening at all.

12

I need help here. I have not been able to resolve this error. I need this to work, as I need access to all of the tools for my class with Embry-Riddle.

James Abell

13

Hi,

I understand, Were you able to use PIX4Dmapper in the past then?
I can log you out if you confirm me. Then you try to log in again after following the steps that our team mentioned in the past.

14

I Confirm this.

15

Done. Please try the steps mentioned above-

16

I have tried everything mentioned above and have had no success.

17

I have still been unsuccessful in getting passed the error

18

Let’s wait if some customer has a workaround, I can only recommend running on a Windows.

19

I have tried everything. I am going to try one more thing.

20

I have the same problem with a perpetual license, but I’ve worked fine untile the day before yesterday sign a OSX 3.0.18, which is faster of PC version on my irma Pro (late 2017) In attachment the error and consider that II worked well since 2016…Please sole the issue or my money will be a bad investment!