Welcome to our community!
This is probably an issue from the Basemap provider. In Pix4Dcapture, the default Basemap provider is MapBox.
In some places, you may experience missing tiles while using the map or satellite view depending on the zoom level. It can be possible to zoom but no tile is displayed or the zoom level is blocked. Unfortunately, only the base map provider is responsible for that. It may also come from the fact that some countries intentionally downgrade the resolution of the Basemap provider for political reasons.
Workarounds:
- Change the street or/and satellite basemap provider. In Pix4Dcapture, go to Settings > Map. You will have the choice to set several other basemap providers. For more information: Change Basemap provider or add a custom one
- Set a custom map provider like Google Maps. For more information: Using Google map as background map
- Import a .kmz/.kml file for the Android version of Pix4Dcatpure
Please feel free to let me know if this information is helpful or if you have further questions.
Best regards,
Rosana (she/her)