XT2 Image Intake Issue

I am trying to process XT2 thermal imagery taken with a M300 RTK, yet there is an error when I upload the images that they cannot be processed with any coordinate system. I copied the error below. Has anyone dealt with this before?

[Warning]: Warning w9020: GDAL Warning <1> TIFFFetchNormalTag:ASCII value for tag “ImageDescription” contains null byte in value; value incorrectly truncated during reading due to implementation limitations
[Warning]: Warning w9020: GDAL Warning <1> TIFFFetchNormalTag:ASCII value for tag “Model” contains null byte in value; value incorrectly truncated during reading due to implementation limitations

Hi Dimitris,

Could you please send us the following?

▸ The quality report (.pdf format): …\project_name\1_initial\report\project_name_report.pdf
▸ The project log file (text file): …\project_name\project_name.log

Best,