# Windows 11 **URL:** \ **Category:** PIX4Dmapper Questions/Troubleshooting\ **Created:** [November 9, 2021, 8:58pm UTC](https://community.pix4d.com/t/windows-11/20380 "2021-11-09T20:58:02Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![biuro.geotach](https://avatars.discourse-cdn.com/v4/letter/b/b5a626/32.png) [@biuro.geotach](https://community.pix4d.com/u/biuro.geotach)\ **Post date:** [November 22, 2021, 5:43pm UTC](https://community.pix4d.com/t/windows-11/20380/21 "2021-11-22T17:43:07Z")
Hi, i dont have posted in other Forum that PIX4D Forum. I did uninstallation and installation of the drivers as described in the link, but it did not improve the situation. Additionally, I restarted PIX4D in safe mode and it didn’t help. I can’t add / open files via explorer all the time. Best, ---
**Author:** ![biuro.geotach](https://avatars.discourse-cdn.com/v4/letter/b/b5a626/32.png) [@biuro.geotach](https://community.pix4d.com/u/biuro.geotach)\ **Post date:** [November 23, 2021, 7:13am UTC](https://community.pix4d.com/t/windows-11/20380/22 "2021-11-23T07:13:31Z")
Hi, I tried to use the proposed program but it only fixes after paying 30 euro for the license. It is a bit of a lot due to the fact that I am not sure if it will work for sure. I tried to scan the scan again, fix dimp, upload the graphics card and computer drivers again and boot in safe mode. I keep getting the same problem that PIX4DMapper hangs when opening explorer. It doesn’t happen with any other program, but keeps trying to find some solution. Best, ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [November 23, 2021, 10:44am UTC](https://community.pix4d.com/t/windows-11/20380/23 "2021-11-23T10:44:29Z")
Hi, I cannot know if this program will fix your issue so I agree. The only workaround I can suggest is to drag and drop the files. Otherwise, I would suggest reverting back to Windows 10. Best, ---
**Author:** ![mtaylforth](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@mtaylforth](https://community.pix4d.com/u/mtaylforth)\ **Post date:** [November 24, 2021, 1:51am UTC](https://community.pix4d.com/t/windows-11/20380/24 "2021-11-24T01:51:26Z")
Hello all - I have been watching this discussion as I had the same issue after upgrading to Windows 11. My only solution was to revert to Windows 10, which immediately fixed the issue. The only thing to bear in mind is that I think Microsoft only allows you to automatically revert to Windows 10 via the ‘Windows Update’ settings for a couple of weeks. After that, I believe you need to do a clean install. ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [November 25, 2021, 9:30am UTC](https://community.pix4d.com/t/windows-11/20380/25 "2021-11-25T09:30:34Z")
Hi @mtaylforth, Thanks a lot for your input! Best, ---
**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\ **Post date:** [January 5, 2022, 7:59am UTC](https://community.pix4d.com/t/windows-11/20380/26 "2022-01-05T07:59:59Z")
Hi all, The Pix4D team is working on a solution, however we don’t have a release date for it. Please follow the [PIX4D Technical Release Notes](https://support.pix4d.com/hc/en-us/articles/115005738363-PIX4Dmapper-technical-release-notes) page to be notified when a new version is available. Meanwhile, to browse the files and/or save a new project, as well as to insert images to a project, please use this workaround. > You can copy/paste the directory instead of clicking on “Browse…” when creating a new project. > > ![2022-01-05_09-03-48](https://global.discourse-cdn.com/pix4d/original/2X/c/c13beff1029e0d9e1347c17106242985c9d11ede.jpeg) > To insert images when creating a new project, you can drag and drop them (and avoid clicking on “Add Images…”). > > ![2022-01-05_09-12-28](https://global.discourse-cdn.com/pix4d/original/2X/3/3fbea4e554db06197a14f5fbca92a3290317b9ac.jpeg) Note that for the moment there is no workaround possible to insert Ground Control Points or to export an Orthoplane. Cheers ---
**Author:** ![stacy](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@stacy](https://community.pix4d.com/u/stacy)\ **Post date:** [January 28, 2022, 1:10pm UTC](https://community.pix4d.com/t/windows-11/20380/27 "2022-01-28T13:10:59Z")
I have Version 4.6.4 on my desktop with windows 11. I also have Version 4.7.5 on Laptop with windows 11. I have don’t have any issues running it on my desktop. Opening Pix4D on my laptop it stays open and does not crash and close out if I don’t select anything, however after I click “New Project” put a project name the second I click “browse” for the “Create In” area and the file explorer comes up. The whole program crashes and closes out. I looked online and I saw feedback about out the Dell Support Assist can cause location error issues, but I have since uninstalled that and Pix4d. After I reinstalled Pix4D I am still having the same issue. Does any one have any feedback or solutions that I can try? Thank you for your time and help. ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [January 28, 2022, 1:21pm UTC](https://community.pix4d.com/t/windows-11/20380/28 "2022-01-28T13:21:16Z")
Hi @stacy , Welcome to our Community page. Can you please have a look at the solution proposed above (latest post) from Daniele? Best, ---
**Author:** ![stacy](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@stacy](https://community.pix4d.com/u/stacy)\ **Post date:** [January 28, 2022, 2:12pm UTC](https://community.pix4d.com/t/windows-11/20380/29 "2022-01-28T14:12:34Z")
Thank you this was very helpful, and resolved my issues. The Microsoft One Drive “back up” was the thing that was causing the hang up. Have a great day! ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [January 28, 2022, 2:40pm UTC](https://community.pix4d.com/t/windows-11/20380/30 "2022-01-28T14:40:26Z")
I am glad it worked! Have a nice weekend! Best, ---
**Author:** ![cng](https://avatars.discourse-cdn.com/v4/letter/c/c37758/32.png) [@cng](https://community.pix4d.com/u/cng)\ **Post date:** [February 11, 2022, 6:22pm UTC](https://community.pix4d.com/t/windows-11/20380/31 "2022-02-11T18:22:40Z")
I had already found ways to work and model with the error, directly dragging the images. But I can’t find a way to import GCPs. The program closes immediately and I can’t find an alternative way. ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [February 11, 2022, 7:55pm UTC](https://community.pix4d.com/t/windows-11/20380/32 "2022-02-11T19:55:58Z")
Hi, Can you please have a look at the solution suggested at this community post? > [@Windows 11 issue with PIX4Dmapper, PIX4Dfields, PIX4Dsurvey, and PIX4Dmatic \[e9041\]](https://community.pix4d.com/t/windows-11-issue-with-pix4dmapper-and-pix4dmatic/20960): > > We recently received a few issues regarding the PIX4Dmapper, PIX4Dsurvery, PIX4Dfields, and PIX4Dmatic while running them on the Windows 11 operating system. We are aware of some users having problems with software crashes. For more information, visit this [thread](https://community.pix4d.com/t/windows-11/20380). According to our investigation, they can download and install the software. However, software crashes during I. Creating a new project or II. Importing the GCPs. Note: After our initial investigation, the issue seems to be related … Best, ---
**Author:** ![mark11](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@mark11](https://community.pix4d.com/u/mark11)\ **Post date:** [February 26, 2022, 3:33pm UTC](https://community.pix4d.com/t/windows-11/20380/33 "2022-02-26T15:33:18Z")
Hi, So Pix4DMapper was working fine on a brand new Desktop PC last week, windows 11 but now freezes after displaying the Quality report after processing with GCPs, in fact the report does not even open just a white screen. I cant go back to windows 10 as this desktop came with Windows11… so my work around is to re-open the project un-tick stage 1 and just process stages 2 & 3 and that seems to work fine, bit of a pain but its a work around. Cheers M ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [February 28, 2022, 8:03am UTC](https://community.pix4d.com/t/windows-11/20380/34 "2022-02-28T08:03:39Z")
Hi Mark, Welcome to our Community! This does not sound like a Windows 11 issue. Could you please send us the following? ▸ The quality report (.pdf format): …\project\_name\1\_initial\report\project\_name\_report.pdf ▸ The project log file (text file): …\project\_name\project\_name.log Best, ---
**Author:** ![mark11](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@mark11](https://community.pix4d.com/u/mark11)\ **Post date:** [February 28, 2022, 3:31pm UTC](https://community.pix4d.com/t/windows-11/20380/35 "2022-02-28T15:31:45Z")
Hi Nikoleta, Do you have an email or shall I use the link within this tread? Just to say, I’m processing data now with no issues Thanks Mark ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [February 28, 2022, 4:32pm UTC](https://community.pix4d.com/t/windows-11/20380/36 "2022-02-28T16:32:00Z")
Hi Mark, To me, it sounds more like a hardware issue the way you described it before. Maybe lowering down a bit the processing options for larger projects could help. If you experience any further issues please upload the files to this [link](https://pix4d365-my.sharepoint.com/:f:/g/personal/nikoleta_dimopoulou_pix4d_com/EmQMRdJ0_whFtrllTiYzhqABzsrpJWgWSO1wjtnEMcLSAQ?e=PuKdjL). Best, ---
**Author:** ![alin\_ovidiu79](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@alin\_ovidiu79](https://community.pix4d.com/u/alin_ovidiu79)\ **Post date:** [March 7, 2022, 2:01pm UTC](https://community.pix4d.com/t/windows-11/20380/37 "2022-03-07T14:01:25Z")
Hello Nikoleta, same problem for me. After upgrading to Win 11, Pix4DMapper and Pix4DSurvey crashes when try to browse for an existing project. Reversing to Win10 is not an option. Please hurry with an upgrade, for 100% compatibility with Win 11. ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [March 7, 2022, 5:10pm UTC](https://community.pix4d.com/t/windows-11/20380/38 "2022-03-07T17:10:53Z")
Hi, May I ask if you tried disabling the Microsoft OneDrive “Desktop” Folder automatic synchronization as described here: > [@Windows 11 issue with PIX4Dmapper, PIX4Dfields, PIX4Dsurvey, and PIX4Dmatic \[e9041\]](https://community.pix4d.com/t/windows-11-issue-with-pix4dmapper-and-pix4dmatic/20960): > > We recently received a few issues regarding the PIX4Dmapper, PIX4Dsurvery, PIX4Dfields, and PIX4Dmatic while running them on the Windows 11 operating system. We are aware of some users having problems with software crashes. For more information, visit this [thread](https://community.pix4d.com/t/windows-11/20380). According to our investigation, they can download and install the software. However, software crashes during I. Creating a new project or II. Importing the GCPs. Note: After our initial investigation, the issue seems to be related … If yes can you please send us the log file and quality report? Best, ---
**Author:** ![abouchard](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@abouchard](https://community.pix4d.com/u/abouchard)\ **Post date:** [July 28, 2022, 12:13am UTC](https://community.pix4d.com/t/windows-11/20380/39 "2022-07-28T00:13:01Z")
Has the Windows 11 issue been fixed in pix4d? i need a new computer and its hard to find anything without it as most have windows 11 now… Thanks Allan ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [July 28, 2022, 7:27am UTC](https://community.pix4d.com/t/windows-11/20380/40 "2022-07-28T07:27:30Z")
Hi @abouchard, The only issue you could possibly have is related to OneDrive. You can overcome the issue by disabling the syncing with the “Desktop” folder as described in the Community post above: > [@Windows 11 issue with PIX4Dmapper, PIX4Dfields, PIX4Dsurvey, and PIX4Dmatic \[e9041\]](https://community.pix4d.com/t/windows-11-issue-with-pix4dmapper-pix4dfields-pix4dsurvey-and-pix4dmatic/20960): > > We recently received a few issues regarding the PIX4Dmapper, PIX4Dsurvery, PIX4Dfields, and PIX4Dmatic while running them on the Windows 11 operating system. We are aware of some users having problems with software crashes. For more information, visit this [thread](https://community.pix4d.com/t/windows-11/20380). According to our investigation, they can download and install the software. However, software crashes during I. Creating a new project or II. Importing the GCPs. Note: After our initial investigation, the issue seems to be related … I hope you find this helpful. Best, [Previous page](https://community.pix4d.com/t/windows-11/20380.md?page=1)