We recently received a few issues regarding the PIX4Dmapper, PIX4Dsurvery, PIX4Dfields, and PIX4Dmatic while running them on the Windows 11 operating system. We are aware of some users having problems with software crashes. For more information, visit this thread.
According to our investigation, they can download and install the software. However, software crashes during
I. Creating a new project or
II. Importing the GCPs.
Note: After our initial investigation, the issue seems to be related to the file explorer and the PIX4D’s software (PIX4Dmapper, PIX4Dsurvey, PIX4Dfields, and PIX4Dmatic). We are investigating and reporting the matter to the developers for further investigation.
Solution for the issue:
I. Disable the Microsoft OneDrive “Desktop” Folder automatic synchronization.
We believe that the issue might be related to OneDrive. Some users reported that the issue disappeared when the syncing with the “Desktop” folder was disabled.
You can do this in the settings of OneDrive, Backup tab, Manage backup, and Stop Backup for “Desktop folder” (syncing “Documents” or “Pictures” folders has no impact).
Note: After clicking on “Stop Backup” the files that you currently have on your desktop will disappear. A shortcut called “Where are my files” will appear on your desktop and will guide you to the current location of your desktop files.
II. (For PIX4Dfields only) Using PIX4Dfields 1.10.1 or older.
The PIX4Dfields is only having issues with the latest version of PIX4Dfields 1.11 on Windows 11. So, you can use the older version until we fix the issue. Use the below link to download the PIX4Dfields 1.10.1 here.
III. Reverting back to Windows 10.
Disclaimer: Pix4D publishes this information as a courtesy to its customers. Because this outside link may not be accurate, Pix4D makes no warranty of any kind, expressed or implied, with respect to its procedure.