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Windows 11 issue with PIX4Dmapper and PIX4Dmatic.

We recently received a few issues regarding the PIX4Dmapper, PIX4Dmatic, and PIX4Dsurvey while running them on the Windows 11 operating system. At the moment, we haven’t tested our products with the latest-released, Windows 11. However, we are aware of some users having problems with software crashes. For more information, visit this thread.

According to our investigation, they can download and install the software. However, software crashes during
I. Creating a new project or
II. Importing the GCPs.

Note: After our initial investigation, the issue seems to be related to the file explorer and the PIX4D’s software (PIX4Dmapper and PIX4Dmatic). We are investigating and reporting the matter to the developers for further investigation.

Solution for the issue:

I. Reverting back to Windows 10.

Useful links:

  1. Downgrade from Windows 11 to Windows 10 ;
  2. Windows 11: How to go back to Windows 10 ;

II. Disable the Microsoft OneDrive “Desktop” Folder automatic synchronization.

We believe that the issue might be related to OneDrive. Some users reported that the issue disappeared when the syncing with the “Desktop” folder was disabled.
You can do this in the settings of OneDrive, Backup tab, Manage backup, and Stop Backup for “Desktop folder” (syncing “Documents” or “Pictures” folders has no impact).

Note: After clicking on “Stop Backup” the files that you currently have on your desktop will disappear. A shortcut called “Where are my files” will appear on your desktop and will guide you to the current location of your desktop files.

Disclaimer: Pix4D publishes this information as a courtesy to its customers. Because this outside link may not be accurate, Pix4D makes no warranty of any kind, expressed or implied, with respect to its procedure.

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