# Why can't Pix4D import TIFF images

**URL:** <https://community.pix4d.com/t/why-cant-pix4d-import-tiff-images/20443>\
**Category:** PIX4Dmapper\
**Created:** [November 15, 2021, 9:17am UTC](https://community.pix4d.com/t/why-cant-pix4d-import-tiff-images/20443 "2021-11-15T09:17:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![utmel2020](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/utmel2020/32/4656_2.png) [@utmel2020](https://community.pix4d.com/u/utmel2020)\
**Post date:** [November 15, 2021, 9:17am UTC](https://community.pix4d.com/t/why-cant-pix4d-import-tiff-images/20443/1 "2021-11-15T09:17:50Z")

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After [the project](https://www.utmel.com/blog/categories/sensors/what-is-smoke-detector) is built, the image is imported, but the TIFF format is not successful  
It shows “20 images with zero width and height have been deleted”

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [November 15, 2021, 1:50pm UTC](https://community.pix4d.com/t/why-cant-pix4d-import-tiff-images/20443/2 "2021-11-15T13:50:18Z")

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Hi utmel2020,

Thank you for your message.  
Could you please provide more information about the issue?  
A screenshot of the issue would be great. If possible, could you please share 5 images?

Cheers

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**Author:** ![suhaib](https://avatars.discourse-cdn.com/v4/letter/s/e95f7d/32.png) [@suhaib](https://community.pix4d.com/u/suhaib)\
**Post date:** [November 25, 2021, 6:42pm UTC](https://community.pix4d.com/t/why-cant-pix4d-import-tiff-images/20443/3 "2021-11-25T18:42:37Z")

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ello everyone  
After completing the editing process with Mosaic Editor, save the changes and extract them  
I find this image in the file ,The image was saved with this name 20210707\_MERG\_ZONE\_D\_transparent\_mosaic\_group1  
When I open the image using the GIS, the edits do not appear on it unless I zoom the image to the desired location  
How can I solve this problem?  
Thanks

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [November 26, 2021, 11:11am UTC](https://community.pix4d.com/t/why-cant-pix4d-import-tiff-images/20443/4 "2021-11-26T11:11:27Z")

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Hi,

It seems that there is an issue with the pyramids built by your GIS software. Please follow the instructions provided by the GIS software you are using and re-build the pyramids.

cheers